Privacy Policy
Fiere Collective Pty Ltd (ABN 63 689 148 972), trading as Fière Collective
Last updated: 23 August 2026
Fière Collective ("we", "us" or "our") is committed to protecting the privacy of everyone we work with — our clients, their customers, our website visitors, and the people we meet along the way. This Privacy Policy explains how we collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (fierecollective.com), engaging our services, or otherwise providing us with your personal information, you consent to the practices described in this policy.
1. The Information We Collect
The types of personal information we collect depend on how you interact with us, and may include:
Identity information — your name, business name, job title, and (where relevant to our work together) your date of birth.
Contact information — your email address, phone number, postal or business address, and social media handles.
Financial and transaction information — billing details, payment records, and details of services you have purchased from us. We do not store full credit card numbers; payments are processed by secure third-party payment providers.
Technical and usage information — your IP address, browser type, device information, pages visited, time spent on our website, and how you arrived at our site.
Marketing and communications information — your preferences for receiving marketing from us, your interactions with our emails and social media content, and records of our correspondence with you.
Professional information — where you engage us for marketing services, information about your business, brand, audiences, and marketing performance.
Images and recordings — photographs and video captured during content shoots, events, or at Studio Fière, where you have agreed to participate.
Recruitment information — if you apply to work with us, your CV, work history, qualifications, and referee details.
We do not actively seek to collect sensitive information (such as information about your health, religion, or political opinions). If you provide it to us voluntarily, we will only use it for the purpose for which it was provided.
2. How We Collect Personal Information
We collect personal information in several ways, including:
Directly from you — when you contact us through our website, email, phone, or social media; complete an enquiry or booking form; sign a service agreement; attend a shoot, meeting or event; or subscribe to our communications.
Automatically — through cookies, analytics tools, and tracking technologies when you use our website (see Section 10).
From third parties — such as advertising and social media platforms (for example Meta and Google), referral partners, your representatives, or publicly available sources such as company websites and social media profiles.
Where reasonable and practicable, we collect personal information about you directly from you.
3. Why We Collect, Hold, Use and Disclose Personal Information
We collect, hold, use and disclose personal information for purposes including:
providing our services — social media management, content creation, paid advertising, branding, design, and Studio Fière bookings;
responding to enquiries and communicating with you about our services;
managing our relationships with clients, suppliers, and contractors;
processing payments and maintaining business records;
running, measuring and improving advertising campaigns on behalf of our clients;
improving our website, services, and customer experience, including through analytics;
sending you marketing communications about our services, offers, and news, where you have not opted out;
showcasing our work (for example in portfolios or case studies), with your agreement;
considering job applications and managing recruitment;
complying with our legal obligations and protecting our legal rights.
If we wish to use your personal information for a purpose not covered by this policy, we will seek your consent first unless the use is otherwise permitted by law.
4. Disclosure of Personal Information to Third Parties
We may disclose your personal information to:
our employees and contractors, to the extent needed to deliver our services;
service providers we use to run our business — such as IT and cloud hosting providers, email and scheduling platforms, project management tools, payment processors, and accounting software;
advertising and social media platforms (such as Meta and Google) when running campaigns;
our professional advisers, including lawyers, accountants, and insurers;
courts, tribunals, regulators, and law enforcement agencies, where required or authorised by law;
other parties with your consent.
We take reasonable steps to ensure that third parties who receive your personal information are bound by confidentiality and privacy obligations.
5. Overseas Disclosure
Some of the service providers and platforms we use (for example cloud storage, email marketing, and advertising platforms) store data on servers located outside Australia, including in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles.
6. Your Rights and Controlling Your Personal Information
Providing information is your choice. You are not required to give us your personal information, but if you choose not to, we may be unable to provide you with our services or respond to your enquiry.
Marketing opt-out. You can unsubscribe from our marketing communications at any time using the unsubscribe link in our emails or by contacting us directly. We will action opt-out requests promptly.
Access. You may request access to the personal information we hold about you. We will respond within a reasonable period and provide access unless an exception under the Privacy Act applies.
Correction. If you believe any information we hold about you is inaccurate, out of date, incomplete, or misleading, please contact us and we will take reasonable steps to correct it.
Complaints. If you believe we have breached the Australian Privacy Principles, please contact us using the details below. We take complaints seriously and will respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
7. Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification or disclosure. These steps include physical, electronic, and administrative safeguards such as access controls, secure cloud storage, and staff confidentiality obligations.
However, no method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your personal information, we cannot guarantee absolute security, and you provide information to us at your own risk.
We retain personal information only for as long as it is needed for the purposes described in this policy or as required by law, after which we take reasonable steps to destroy or de-identify it.
8. User-Generated Content
If you post comments, reviews, or other content on our website or social media channels, that content may be publicly visible. Please use discretion when sharing personal information publicly — we are not responsible for how third parties may use information you choose to make public.
9. Cookies and Analytics
Our website uses cookies and similar technologies (including tracking pixels) to remember your preferences, understand how visitors use our site, and deliver relevant advertising, including retargeting.
We use tools such as Google Analytics and the Meta Pixel. These tools collect information such as your IP address, device information, and browsing behaviour. You can control or opt out of these technologies by:
adjusting your browser settings to block or delete cookies;
installing the Google Analytics opt-out browser add-on;
adjusting your ad preferences within your Facebook/Instagram account settings.
Disabling cookies may affect how parts of our website function.
10. Links to Other Websites
Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing them with your personal information.
11. Use of Artificial Intelligence (AI)
We use AI tools to support parts of our work, such as research, content drafting, analytics, and workflow automation. Where AI tools are used:
outputs are reviewed by our team before use — humans stay in the loop;
we take care to use reputable tools and to avoid entering sensitive personal information into AI systems unnecessarily;
we do not permit our AI providers to use your personal information to train their models, where those controls are available to us.
12. Amendments
We may update this Privacy Policy from time to time. The current version will always be published on our website, and the "last updated" date at the top of this policy will reflect the most recent changes. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy, want to access or correct your personal information, or wish to make a complaint, please contact:
Fiere Collective Pty Ltd ABN 63 689 148 972 Email: emily@fierecollective.com Newcastle, NSW, Australia